Oddze Privacy Policy

We at Oddze Casino respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you use Oddze, why we collect it, how we store and protect it, and what rights you have regarding your data. By registering an account, completing an Oddze login, using our Oddze app, or otherwise accessing our services, you agree to the practices described below.

Who We Are

Oddze Casino is operated by Spark Stream LTD, a company registered in Belize under company number 000044910, with a registered address at Sea Urchin Street, San Pedro Ambergris Caye, Belize. We hold an E-gaming License No. ALSI-202411020-FI1 issued by the Anjouan Gaming Control Board, and we operate our platform in accordance with the regulatory requirements attached to that licence. Paysafe payments made through Oddze are facilitated by us in cooperation with Future Payment Technologies UAB, our payment aggregator, with licensed third-party payment service providers processing the underlying transactions.

Information We Collect

We collect several categories of information in order to operate our casino, process your transactions, and comply with our legal obligations. This information includes:

• Registration data such as your name, date of birth, email address, phone number, and country of residence, collected when you create an Oddze casino account
• Identity verification documents, including proof of ID, proof of address, and payment method verification, required to satisfy our KYC, AML and CTF obligations
• Financial and transaction data, including deposit and withdrawal history, wallet addresses, and card or e-wallet details used across our deposit and withdrawal methods
• Technical data such as your IP address, device type, browser information, and geolocation, collected each time you use our Oddze casino login or access our platform via desktop, mobile, or our Oddze casino app
• Gameplay data, including wagering activity, bonus usage, VIP Club progress, and Comp Points earned, which we use to manage our loyalty program
• Communication records, including support tickets, emails, and live chat transcripts, when you contact our customer support team

How We Use Your Information

We use the data we collect for a range of legitimate purposes connected to running Oddze Casino securely and responsibly. These purposes include:

• We verify your identity and age to ensure you are eligible to hold an account and receive an Oddze casino bonus
• We process your deposits and withdrawals through our supported payment methods and monitor transactions for fraud, money laundering, and other financial crime
• We manage your participation in promotions, including the Oddze no deposit bonus offers, our Welcome Package, VIP Club rewards, and weekly cashback
• We personalise your gaming experience, recommend relevant games, and tailor communications about our Oddze casino no deposit bonus and other offers
• We maintain records required by our licence, applicable gambling regulations, and anti-money laundering legislation
• We investigate disputes, enforce our terms and conditions, and protect the security of our platform and our players

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Oddze app to remember your preferences, keep you signed in following your Oddze login, analyse traffic patterns, and improve the overall performance of our platform. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our services, including saved login details and personalised bonus offers.

Sharing Your Information

We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary to operate Oddze Casino, including:

• Payment service providers and our payment aggregator, Future Payment Technologies UAB, who process deposits and withdrawals on our behalf
• Identity verification and fraud prevention providers who assist us with KYC checks
• Regulatory bodies, including the Anjouan Gaming Control Board, where disclosure is required by law or our licence conditions
• Software and platform providers who support our game library, live chat, and technical infrastructure
• Professional advisers, auditors, and law enforcement agencies where legally required

We require every third party we work with to handle your data securely and only for the purposes we authorise.

International Data Transfers and Restricted Territories

As we serve an international player base, your data may be processed in countries outside your own. Where we transfer data internationally, we take reasonable steps to ensure it remains protected to a standard consistent with this policy. Please note that we are unable to accept deposits or offer real-money play to residents of certain restricted countries and territories, as listed in our Terms and Conditions. If you access Oddze from a restricted location, we reserve the right to withhold services, and successful processing of withdrawals or refunds cannot be guaranteed where this restriction is breached.

Data Retention

We retain your personal data for as long as necessary to provide our services, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements. Where your account becomes dormant, meaning it has not been logged into for 12 consecutive months, we may apply a monthly administrative fee as set out in our Terms and Conditions until the account is reactivated or the balance reaches zero. Even after account closure, we may retain certain records for the periods required under anti-money laundering and gambling regulations.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems supporting the Oddze casino app and website use encryption and secure protocols during transmission of sensitive information, including payment details. While we take security seriously, no method of transmission or storage is completely secure, and we encourage you to protect your own login credentials at all times.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These may include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable law.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered an account, we will close it and remove the associated data as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of Oddze Casino following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@oddze.com. For partnership or affiliate-related enquiries, you can reach us at affiliates@oddze.com. Our support team is available 24/7 via live chat and email to assist with any privacy-related concerns.